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STORE POLICY

Customer Care

I take pride in my customer service. Making sure orders get shipped on time, obsessing over all details of a personalized or custom order, and making the packaging with the order fun and exciting are all ways I have fun providing an overall amazing experience for everyone who purchases my products.

When I was selling on Etsy, I received 66 customer reviews. You may be asking, "What's so amazing about that?" Well, I'll tell you! I received all of those reviews from January to September 2020, they are all super positive and kind, and they are all 5-Stars! That's kind of awesome!

To round this all up into a well baked cake, I am raising money for the Trevor Project! For every LGBTQ+ Pride product I sell, I will be donating a portion of that money to the Trevor Project. It is a suicide helpline for LGBTQ+ youth. They have a number you can call, and they have options for texting, group sessions, and more. They also have a section on their website (trevorproject.org) where you can learn about some of the FAQ's surrounding sexual orientations, gender identity, and more! I learned about this nonprofit when I was researching places to donate the money I've raised to. It is exactly what I am looking for in a nonprofit. I will be raising money year round, and donate all I've raised at the end of each year!

Bear's Creations only ships to the U.S. Any orders purchased from a country outside of the U.S. will be refunded and cancelled. Sorry for any inconveniences.

Privacy & Safety

All personal information you put into my website for purchasing, signing up for the emailing list, and addresses for shipping are kept safe and private. None of this information will be used outside of your order or this website.

When you purchase a product from this website, I will contact you as soon as possible to let you know when I will be shipping out your order. I will also contact you if there is any need to clarify personalization, details of a custom order, or if there was for any reason a delay in the shipping date. I do my best to make things as straight forward for all of my customers, by having fast shipping dates, easy to fill out purchase information, and simple log in details.

All details of all orders, purchases, products, packaging, and shipping are done by one person. And since this is my first time having any kind of experience running my business through the website that I created, there may be a few hiccups. So, if there are any issues with the website like typos, faulty buttons, etc., or if there's any confusion during checkout, please let me know and I will be happy to help you through it.

Bear's Creations only ships to the U.S. Any orders purchased from a country outside of the U.S. will be refunded and cancelled. Sorry for any inconveniences.

Payment Methods

Credit / Debit Cards

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